Privacy policy

Last Updated: 1 March 2026

At Ornaments Co., your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described below.

1. Data Controller

Ornaments Co. is the data controller responsible for your personal information.

📧 Email: hello@ornamentsco.com

📍 Address: 23/28 Brickworks Drive, Holroyd NSW 2142, Australia

2. Information We Collect

We collect two types of information:

A. Information you provide

Name
Email address
Shipping and billing address
Phone number
Order details
Payment details (securely processed by our payment partners)
Messages or notes you share with our support team

B. Information collected automatically

IP address
Device type
Browser information
Pages viewed
Time spent on the site
Cookies and tracking pixels

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase
Provide customer support
Improve our website and shopping experience
Detect and prevent fraud
Send updates, promotions, and personalised offers (only if you opt in)
Analyse website traffic and performance

We only use your information for legitimate business purposes.

4. Legal Basis for Processing (EU/UK Customers)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

Contract performance: To process your orders, deliver products, and provide customer support.
Legitimate interest: To improve our website, detect fraud, and analyse site performance.
Consent: To send marketing communications (only when you have opted in).
Legal obligation: To comply with tax, accounting, and other regulatory requirements.

5. How We Share Your Information

We only share information with trusted partners who help us run our business, such as:

Payment processors
Shipping and logistics partners
Email and marketing service providers
Website analytics services (e.g., Google Analytics)

We do not sell your personal information.

These partners only receive the information needed to perform their services and are required to protect your data.

6. International Data Transfers

As we operate globally and ship to multiple countries, your personal data may be transferred to and processed in countries outside your own, including Australia and the United States.

Where data is transferred outside the EEA or UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or reliance on service providers who comply with applicable data protection standards.

7. Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences
Keep items in your cart
Improve website performance
Show personalised ads on platforms like Google and Meta
Understand site usage
Improve our marketing

You can disable cookies in your browser settings, but certain features may not work properly.

We may use third-party advertising platforms such as Google Ads and Meta Ads for remarketing purposes.

Where required by law, we obtain your consent before placing non-essential cookies.

8. Payment Security

All payments are handled through secure, encrypted gateways. We do not store or have access to your full credit card information.

9. Marketing Preferences

If you choose to subscribe to our emails or SMS, you may receive:

Promotions
New product updates
Special offers
Seasonal announcements

You can unsubscribe anytime using the link in any email or by contacting us.

10. Data Retention

We keep your data only as long as needed to:

Complete your orders
Meet our legal and tax obligations
Provide customer support

You may request deletion of your data at any time.

Transaction records may be retained for accounting and legal compliance purposes.

11. Your Rights

Depending on your region, you have the right to:

Access the personal data we hold
Request corrections
Request deletion
Request a copy of your data (data portability)
Opt out of marketing
Restrict certain types of data processing
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at hello@ornamentsco.com.

EU/UK Customers: If you are not satisfied with how we handle your data, you have the right to lodge a complaint with your local data protection authority. For example, the Information Commissioner's Office (ICO) in the UK or the relevant supervisory authority in your EU member state.

California Residents (CCPA): Under the California Consumer Privacy Act, you have the right to know what personal information we collect and how it is used, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell your personal information. To exercise your rights, contact us at hello@ornamentsco.com.

12. Children's Privacy

We do not knowingly collect personal information from children under 16. If we become aware that we have such data, we will remove it promptly.

13. Updates to This Policy

We may update this policy occasionally. The updated version will always be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: